TERMS & CONDITIONS
Thank you for visiting our shop. Please take a moment to read our store policies before making a purchase. If you have any questions, feel free to contact us anytime.
Wishing you a wonderful and successful growing season!
1. ORDERING
I am a small-scale grower gardening in my tiny backyard in New York City. Most varieties are grown as a single plant, so the number of tubers available for sale is very limited. Please follow the order quantity limits. If you exceed the limit, your entire order may be canceled.
Adding items to your cart does not guarantee that the product is reserved. If you wish to purchase a specific variety, we recommend completing checkout as soon as possible. All tubers are sold as single tubers, not clumps.
While we do our very best in all aspects, unexpected storage issues may occasionally occur. In rare cases, we may need to cancel an order after it has been placed. If this happens, you will receive a full refund.
2. TUBER GUARANTEE
All tubers are grown and harvested in my garden. We do not sell imported tubers.
We guarantee that your dahlia tubers will be true to variety and will have at least one viable eye.
3. COMBINED SHIPPING
Shipping for tuber orders is a flat rate of $15, regardless of the number of tubers ordered.
We offer combined shipping to help you avoid unnecessary costs. For your second and subsequent orders, please use the code EXTRABLOOM when placing orders under the same name and shipping address.
Please note that we cannot combine shipments for orders placed without this code.
4. DAHLIA TUBER SHIPPING
All orders are shipped via USPS Priority Mail or UPS (if it is faster) within the continental United States only (excluding Alaska and Hawaii).
Tubers will begin shipping around mid-March, starting with regions where the risk of freezing temperatures has passed. Once your order ships, you will receive an email with tracking information.
We are not responsible for delays, losses, or damages caused by weather, natural disasters, or carrier issues. Please contact the carrier directly for any claims.
5. CANCELLATIONS POLICY
Once an order is placed, changes or cancellations cannot be accepted. All sales are final.
6. REFUND POLICY
Please inspect your tubers upon arrival. Do not leave your package unattended in your mailbox or on your porch.
If you have any concerns, contact us at wabisabidahlias@gmail.com within 72 hours of delivery.
Please include multiple photos so we can properly diagnose and resolve the issue. Depending on the condition of the tuber, we may request that it be returned. Refunds will be issued once the issue is confirmed.
After 72 hours, responsibility for the tubers transfers fully to the customer.
We do not offer refunds for damage caused by weather, tuber rot after planting, viruses, pests, poor growing conditions, negligence, or plant performance.
7. VIRUS POLICY
We maintain strict hygiene and virus control practices in our dahlia cultivation:
• All tools are disinfected between plants
• Suspected infected plants are immediately removed and destroyed
• As the owner, I personally handle and manage all plants and tubers
However, even when dahlias appear asymptomatic, approximately 87% of plants are believed to carry at least one virus, and pests (such as aphids and thrips) can easily spread infections. It is impossible to completely prevent all infections throughout the growing season.
Asymptomatic infections and latent periods also make visual inspection insufficient for a complete diagnosis. Commercial-level virus testing is expensive and not practical for small growers.
Therefore, we do not offer refunds or replacements for virus-related issues. If you require guaranteed virus-free dahlias, we kindly ask that you refrain from purchasing.
8. SUSPICIOUS ORDERS / BOT USE
To ensure fair access to all customers, the use of bots or automated purchasing tools is strictly prohibited.
In recent years, we have heard of some people using bots to make purchases. Completing an order for multiple items within one or two seconds of a product release is practically impossible.
If we detect any suspicious or potentially fraudulent activity, we reserve the right to cancel all affected orders. In such cases, a 20% cancellation fee will be applied to the order total. We may also refuse any future purchases from the same customer.
By placing an order with us, you agree to these terms and acknowledge that any detected misuse may result in order cancellation, a 20% cancellation fee, and restriction of future purchases.
9. CONTACT
If you have any questions, please contact us:
📩 wabisabidahlias@gmail.com
We appreciate you choosing us for your order!
Noriko Bace
Owner of Wabi-Sabi Dahlias